Terms of Use

1. Acceptance

By accessing or using Allocora, you agree to these Terms of Use. If you use Allocora on behalf of an organization, you represent that you have authority to bind that organization to these terms. If you do not agree, you must not use the service.

2. The Service

Allocora is self-serve software for revenue allocation, payout calculation, commission and royalty workflows, payee statements, exports, and audit records. Allocora calculates and governs payout data. It does not move money, execute payments, hold funds, provide banking services, provide tax advice, or provide legal advice.

You are responsible for reviewing outputs before using them for accounting, payout execution, tax reporting, or business decisions.

3. Accounts and Workspace Responsibility

• You must provide accurate account and workspace information.
• You are responsible for credentials, API keys, invited users, permissions, and activity under your workspace.
• You must promptly notify us if you suspect unauthorized account access or key exposure.
• You are responsible for ensuring uploaded revenue, payee, product, statement, and integration data is lawful and accurate.

4. Permitted Use

You may use Allocora only for lawful internal business purposes and in accordance with these terms. You must not:

• Use the service for unlawful, fraudulent, harmful, or misleading activity.
• Upload data you do not have permission to process.
• Attempt to bypass usage limits, security controls, authentication, billing, or access restrictions.
• Interfere with service reliability, probe systems without authorization, or transmit malware.
• Reverse-engineer, copy, scrape, or build a competing service from Allocora features, workflows, interfaces, or outputs except where law allows otherwise.
• Resell, sublicense, lease, or commercially redistribute access to Allocora without written permission.

5. Subscriptions, Billing, and Plan Limits

• Paid plans are billed in advance for the selected billing period unless stated otherwise at checkout.
• Subscriptions renew automatically until canceled through the account billing flow or the billing provider flow.
• Plan limits may include payees, rows, revenue sources, calculation runs, storage, exports, features, or usage quotas.
• If payment fails, access to paid features may be suspended, downgraded, or terminated.
• We may update plan names, features, fees, or limits with reasonable notice where required by law or contract.

7. Customer Data and Content

You retain ownership of the revenue data, files, payee data, rules, exports, statement information, metadata, and other content you upload or create in Allocora. You grant us a limited license to host, process, transmit, display, back up, secure, and otherwise use that content only as needed to provide, maintain, support, and improve the service.

You represent that you have all rights, permissions, notices, and lawful bases needed to upload and process customer data in Allocora, including any personal data relating to payees, partners, contractors, sellers, or statement recipients.

8. Integrations and Third-Party Services

Allocora may connect to third-party services such as Stripe, Google, Paddle, analytics providers, storage providers, or other tools you authorize. Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party availability, data accuracy, API changes, outages, or provider decisions.

You are responsible for configuring third-party permissions, restricted API keys, imported files, and downstream payout or accounting systems correctly.

9. API Usage

• You must protect API keys and use only scopes and permissions appropriate for your workspace.
• You must comply with API documentation, authentication requirements, rate limits, and plan limits.
• You must not use the API to overload, scan, scrape, bypass, or disrupt Allocora.
• We may rotate, suspend, revoke, throttle, or disable API access to protect the service, users, or data.

10. Intellectual Property

Allocora, including its software, interfaces, workflows, documentation, designs, logos, service content, and underlying technology, is protected by intellectual property laws. Except for the limited right to use the service under these terms, no rights are transferred to you.

Feedback, suggestions, or product ideas you send may be used without restriction or obligation, provided we do not disclose your confidential customer data.

11. Availability, Changes, and Maintenance

We aim to keep Allocora reliable, but the service may be unavailable because of maintenance, incidents, provider outages, infrastructure failures, security events, force majeure, or changes to third-party APIs. We may add, modify, suspend, or discontinue features while preserving customer access and export rights required by applicable law.

12. Disclaimers

Allocora is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We do not promise that the service will be uninterrupted, error-free, complete, or suitable for every payout, royalty, tax, accounting, legal, regulatory, or finance process.

Allocora outputs depend on the data, mappings, rules, integrations, and settings you provide. You are responsible for validating calculations, statements, exports, and downstream use.

13. Limitation of Liability

To the maximum extent permitted by law, Allocora will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost data, business interruption, or payout errors resulting from customer data, configuration, third-party systems, or misuse of the service.

To the maximum extent permitted by law, our total liability for claims related to the service is limited to the amount paid for Allocora by the relevant customer during the 12 months before the event giving rise to the claim.

14. Suspension and Termination

We may suspend or terminate access if you violate these terms, fail to pay, create security or legal risk, misuse the service, or use Allocora in a way that could harm users, providers, or the service. You may stop using Allocora or cancel a paid subscription at any time through the available account or billing flows.

After termination, your right to use Allocora ends. Data may be deleted or retained according to the Privacy Policy, legal obligations, backups, billing records, and security requirements.

15. EU Consumer Right of Withdrawal

If you are an EU consumer acting outside a trade, business, craft, or profession, you may have a 14-day right to withdraw from an online service purchase. To exercise this right, email [email protected] before the withdrawal period expires.

If you request that the service begins during the withdrawal period, you may lose the right to withdraw once the service has been fully performed, or you may be required to pay for the proportion of service already provided, as permitted by law.

16. Governing Law and Disputes

These terms are governed by the laws of Spain and applicable European Union rules, without regard to conflict of law principles. Courts in Spain will have jurisdiction over disputes, except where mandatory consumer protection law gives you rights in another jurisdiction.

Before starting formal proceedings, please email [email protected] with a clear description of the issue so we can try to resolve it directly. EU consumers may also use the European Commission online dispute resolution platform.

17. Changes to These Terms

We may update these terms from time to time. Material changes will be posted on this page with a new last updated date. Continued use of Allocora after changes take effect means you accept the updated terms.

18. Contact

Questions about these Terms of Use can be sent to [email protected].